Terms of Service

1. Definitions and Interpretation

1.1 In these Terms, unless the context otherwise requires:

• “Account” means an account you create to access certain features of the Platform, including listing or booking events.
• “Booking Platform” means the parts of the Platform that enable organisers to list events and users to book tickets.
• “Content” means any and all information, text, images, audio, video, scripts, code, software, databases, and other material that can be stored on or accessed through a computer and that appears on or forms part of the Platform.
• “Event Organiser” means any user who lists or manages an event on the Booking Platform.
• “Booker” (or “Attendee”) means any user who books or attempts to book a ticket for an event via the Booking Platform.
• “User”, “you”, “your” means any person or organisation using the Platform (including Event Organisers and Bookers).
• “User Content” means any Content submitted, posted or uploaded to the Platform by a User, including event listings, profiles, images, reviews, comments, and forum posts.
• “Working Day” means 09:00 to 17:30 on any day Monday to Friday when banks in London, UK are open for business.
• “We”, “us”, “our” means [COMPANY NAME], a company registered in England and Wales with company number [Company Number], whose registered office is at [Registered Address].

1.2 References to “including” or “includes” are deemed to be followed by “without limitation”.

2. Information About Us

2.1 The Site and Booking Platform are owned and operated by [COMPANY NAME].

2.2 Our registered details are:

• Company name: [COMPANY NAME]
• Registered number: [Company Number]
• Registered office: [Registered Address]
• VAT number (if applicable): [VAT Number]

2.3 You can contact us by:

• Email: [Support Email – e.g. support@dirtlaps.com]
• Postal address: [Support/Trading Address]

3. Access to the Platform

• 3.1 Access to the Platform is provided on an “as is” and “as available” basis. We may suspend, withdraw, discontinue or change any part of the Platform without notice.
• 3.2 We do not guarantee that the Platform, or any Content on it, will always be available or be uninterrupted. We will not be liable to you if the Platform is unavailable at any time or for any period.
• 3.3 You may only use the Booking Platform (sell or book tickets) if you are at least 18 years of age. If you are under 18, a parent or legal guardian must create and manage your Account and bookings.

4. Accounts

• 4.1 Certain features of the Platform (including listing and booking events) require you to create an Account.
• 4.2 You must not create an Account if you are under 18. A parent or guardian may create an Account in their name and designate you as a rider/participant.
• 4.3 When creating an Account, you must provide accurate and complete information. You are responsible for keeping your Account details up-to-date.
• 4.4 You must keep your Account credentials confidential and not share them, except a parent/guardian acting for a minor. If you believe your Account has been compromised, notify us immediately at [Support Email].
• 4.5 You are responsible for all activities that occur under your Account, except after notifying us of compromise.
• 4.6 We may suspend, restrict or close your Account if we reasonably believe you have breached these Terms or to protect users or our systems.
• 4.7 You may close your Account at any time by contacting [Support Email]. We may retain certain information as required by law or for legitimate business purposes.
• 4.8 Closing your Account does not affect bookings or listings already made nor outstanding obligations.

5. Intellectual Property Rights

• 5.1 With the exception of User Content, all Content on the Platform and the underlying software and databases are owned by us or our licensors and are protected by intellectual property rights.
• 5.2 You may view/use the Platform, download or print pages for personal, non‑commercial use.
• 5.3 You must not reproduce, distribute or re‑use Content for commercial purposes without permission.
• 5.4 Our status as authors must be acknowledged.
• 5.5 Nothing grants rights in “Dirtlaps”, our logos or other trade marks.

6. User Content

• 6.1 You are responsible for User Content.
• 6.2 You confirm you own or have a licence to submit Content and that it complies with these Terms (including Clause 12).
• 6.3 You retain ownership but grant us a worldwide, non‑exclusive, transferable, sublicensable, royalty‑free, perpetual licence to use such Content to operate, promote and improve the Platform.
• 6.4 You grant other users a limited licence to view and quote your User Content for personal use.
• 6.5 We may remove or refuse User Content that breaches these Terms, the law, or third‑party rights.
• 6.6 We may retain copies of User Content for legal or operational reasons; public content may be anonymised rather than erased.

7. Links to the Platform

• 7.1 You may link to public pages provided you do so fairly and legally, without implying endorsement, and without using our marks without permission.
• 7.2 Framing/embedding the Site requires prior written consent.

8. Links to Other Sites and Services

• 8.1 We are not responsible for third‑party websites or services.
• 8.2 Links do not imply endorsement or association.

9. Disclaimers

• 9.1 Content is for general information only and not professional advice.
• 9.2 No guarantee of accuracy or completeness.
• 9.3 No warranty of security or freedom from bugs.
• 9.4 User Content reflects users’ views, not ours.

10. Our Liability (Website & Platform Use)

• 10.1 Applies to general Platform use, not bookings (see Part B).
• 10.2 We exclude all warranties/representations permitted by law.
• 10.3 We are not liable for use of or reliance on the Platform/Content.
• 10.4 For business users: no liability for loss of profits, business, savings, goodwill, interruption, or indirect/consequential loss.
• 10.5 Not responsible for viruses/malware or harmful material.
• 10.6 Nothing excludes liability for death/personal injury due to negligence, fraud, or other non‑excludable liability.

11. Viruses, Malware and Security

• 11.1 Configure your devices/security appropriately.
• 11.2 Do not introduce malware, attempt unauthorised access or attack the Platform.
• 11.3 We may report breaches to law enforcement and co‑operate.

12. Acceptable Use Policy

• 12.1 Use the Platform for lawful purposes only.
• 12.2 Do not use the Platform for unlawful, harmful or fraudulent purposes, to share non‑compliant material, or to transmit spam.
• 12.3 Do not submit content that is obscene, defamatory, hateful, violent, infringing, invasive of privacy, impersonates others, or causes harm.
• 12.4 We may suspend/terminate Accounts or remove content for violations.

13. Privacy and Cookies

Use of the Platform is also governed by our Privacy Policy and Cookie Policy.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated where reasonable. Continued use after changes take effect constitutes acceptance.

15. Communications from Us

If you have an Account, we may send service-related communications. Marketing is sent only with consent or as permitted by law; you can opt out at any time.

16. Contacting Us

• Email: [Support Email]
• Postal: [Support/Trading Address]

17. Our Role

• 17.1 Dirtlaps provides an online venue that allows Event Organisers to list events and Bookers to purchase tickets. We do not organise or run events.
• 17.2 The contract for entry is between the Booker and the Event Organiser.
• 17.3 We are not responsible for event quality, safety, legality, cancellations or venue matters.
• 17.4 We may provide payment/ticket delivery services but are not the organiser/promoter beyond our platform role.
• 17.5 We may assist in disputes at our discretion but are not obliged to resolve them.

18. Event Listings and Descriptions

• 18.1 Organisers are responsible for listing content, including event details, rules and pricing.
• 18.2 Descriptions must be honest and accurate; media should be genuine or clearly illustrative.
• 18.3 Organisers must have rights to all content used.
• 18.4 We may edit/remove listings that breach these Terms or appear inappropriate.

19. Intellectual Property (Events & Listings)

• 19.1 Organisers retain ownership of branding/images subject to the licence in Clause 6.
• 19.2 Users must not reuse listings commercially without permission.
• 19.3 Report alleged infringements to [Support Email] for review.

20. Booking Platform Acceptable Use

• 20.1 Comply with all laws/regulations and provide accurate information.
• 20.2 Organisers must not misrepresent events, fix prices or list unauthorised events.
• 20.3 Bookers must provide accurate entry data, comply with event terms and not use fraudulent payments.
• 20.4 We may suspend/terminate access or remove listings for breaches.

21. Fees and Charges

Note: The exact percentages and fees below should be updated to your real business model.

• 21.1 We may charge Organisers transaction fees and/or subscription fees.
• 21.2 Fees will be communicated during onboarding or in the organiser dashboard and may change.
• 21.3 Fees may be added to ticket price (paid by Booker) or absorbed by Organiser.
• 21.4 Fees are generally non‑refundable.

22. Payments and Payouts

• 22.1 Payments are processed via third‑party providers (e.g. Stripe) and you agree to their terms.
• 22.2 Organisers authorise collection of monies, deduction of fees/taxes/refunds and remittance of balances.
• 22.3 Payout timing may vary due to settlement, risk/chargebacks or compliance checks.
• 22.4 We may withhold/delay payouts in cases of suspected fraud, high disputes or legal requirement.

23. Taxes

• 23.1 Organisers are responsible for relevant taxes (e.g. VAT, sales tax, income tax).
• 23.2 Prices should state tax treatment where required; required receipts/invoices must be issued.
• 23.3 We may provide reporting tools but do not provide tax/legal/accounting advice.

24. Cancellations and Refunds – Bookers

• 24.1 Organisers set their policies, subject to consumer laws; policies must be stated clearly.
• 24.2 Booking fees/add‑ons may be non‑refundable.
• 24.3 For cancellations/material changes, organisers generally offer refund or alternative (subject to law and policy).
• 24.4 Refunds are processed to the original method where possible.
• 24.5 Disputes are primarily between Booker and Organiser; we may step in at our discretion.

25. Cancellations and Account Closure – Organisers

• 25.1 Organisers may request to close their account but remain responsible for existing bookings and refunds.
• 25.2 If an organiser cancels an event, they must ensure Bookers are notified and refunds issued per law/policy.
• 25.3 We may suspend/terminate organiser access for fraud, serious complaints, unpaid fees or serious breaches.

26. Problems with Events and Bookers’ Rights

• 26.1 Organisers must stage events with reasonable care/skill and comply with laws/regulations.
• 26.2 Bookers may have statutory rights (e.g. UK Consumer Rights Act 2015).
• 26.3 Claims relating to events are against the organiser, not Dirtlaps.

27. Our Liability in Relation to Events

• 27.1 We are not a party to the event contract. We are not liable for organiser actions, event issues or cancellations.
• 27.2 Our aggregate liability is limited to (i) for Bookers: the ticket price paid (excluding non‑refundable fees); (ii) for Organisers: the booking fees paid to us in the prior 6 months.
• 27.3 Nothing limits/excludes liability for death or personal injury caused by negligence, or fraud.

28. Events Outside Our Control (Force Majeure)

We are not liable for failures or delays due to events beyond our reasonable control (e.g. outages, strikes, disasters, war, pandemics, changes in law). We will notify you where reasonable and may suspend affected services.

29. Data Protection

• 29.1 We process personal data per our Privacy Policy and applicable laws.
• 29.2 Organisers act as data controllers for Bookers’ event data and must comply with data protection law.

30. Other Important Terms

• 30.1 We may assign/transfer our rights/obligations; we will ensure your rights are not adversely affected.
• 30.2 You may not transfer your rights/obligations without our consent.
• 30.3 If a court finds part of these Terms unenforceable, the rest continues.
• 30.4 Our failure to enforce any provision is not a waiver.

31. Governing Law and Jurisdiction

• 31.1 These Terms are governed by the law of England and Wales.
• 31.2 Consumers may rely on mandatory local laws and bring claims locally or in England and Wales.
• 31.3 For business users, the courts of England and Wales have exclusive jurisdiction.