Terms of Service

1. Definitions

In these Terms:

• “Account” means an account you create to use certain features of the Platform.
• “Booker” / “Attendee” means a user who books or attempts to book an entry/ticket for an event.
• “Event Organiser” / “Organiser” means a user who lists, sells, or manages an event on the Booking Platform.
• “Content” means all information and materials on the Platform (text, images, video, software, databases, etc.).
• “User Content” means Content submitted or uploaded by users (including event listings, images, reviews, comments, profiles).
• “Working Day” means 09:00–17:30 Monday to Friday (UK bank working days).
• “We / us / our” means Graft Digital Limited (trading as “Dirtlaps”).

References to “including” mean “including without limitation”.

2. About us and contacting us

We operate the Platform as Graft Digital Limited (trading as Dirtlaps).

Contact: support@dirtlaps.com

We do not display a postal address or VAT number in these Terms. If you require registered company details for a formal legal notice, contact us at the email above and we will provide the correct details and method for service where required by law.

3. Access and availability

3.1 The Platform is provided on an “as available” basis. We may change, suspend, withdraw or discontinue any part of it at any time.

3.2 We do not guarantee the Platform will be uninterrupted, secure, or error-free. You are responsible for configuring your devices and connectivity.

4. Eligibility and minors

4.1 You must be 18 or over to create an Account, list events, or book/enter events.

4.2 If a participant is under 18, a parent/legal guardian must create and control the Account and make bookings/entries on their behalf (and ensure the participant’s details are accurate).

5. Accounts and security

5.1 Some features require an Account.

5.2 You must provide accurate, current information and keep it updated.

5.3 You must keep login credentials confidential. You are responsible for activity on your Account unless you notify us promptly of unauthorised use.

5.4 We may suspend or restrict Accounts where we reasonably believe it is necessary to enforce these Terms, protect users/the Platform/our systems, comply with law, or address suspected fraud or misuse.

5.5 You may close your Account by contacting support. We may retain certain data where required by law, for legitimate business purposes, or to resolve disputes.

6. Intellectual property

6.1 Except for User Content, all Content and the Platform’s software/databases are owned by us or our licensors and protected by intellectual property laws.

6.2 You may view and use the Platform for personal, non-commercial purposes. You must not copy, scrape, reverse engineer, resell, or commercially exploit the Platform or Content without permission.

6.3 “Dirtlaps” and our logos/branding are our trade marks (registered or unregistered). You must not use them without permission.

7. User Content (uploads, listings, comments)

7.1 You are responsible for your User Content and confirm you have all necessary rights to submit it.

7.2 Licence you grant to us: you retain ownership, but you grant us a worldwide, non-exclusive, transferable, sublicensable, royalty-free licence to host, store, reproduce, distribute, display, adapt, and use your User Content to operate, promote, improve, and protect the Platform, including marketing the event and Platform.

7.3 We may remove, refuse, or restrict access to User Content that breaches these Terms, the law, or third-party rights.

7.4 Where removal is requested, we may anonymise public content rather than delete it where retention is necessary for legal, safety, anti-fraud, auditing, dispute-handling, or operational reasons.

8. Links and third-party services

8.1 You may link to public pages of the Site fairly and lawfully, without implying endorsement.

8.2 Framing/embedding the Platform requires written permission.

8.3 The Platform may link to third-party sites/services. We do not control them and are not responsible for their content or policies.

9. Acceptable use

You must not:

• use the Platform unlawfully, fraudulently, or to harm others;
• upload malware, attempt unauthorised access, or interfere with Platform security;
• post content that is obscene, hateful, threatening, discriminatory, defamatory, violent, or invasive of privacy;
• impersonate others or misrepresent affiliation;
• infringe intellectual property rights;
• scrape, harvest, or misuse Platform data or user data.

We may suspend/terminate Accounts or remove content for breaches.

10. Disclaimers

10.1 Content is for general information only and is not professional advice.

10.2 We do not guarantee accuracy, completeness, or that the Platform will meet your requirements.

10.3 User Content reflects users’ views, not ours.

11. Liability (Platform use)

11.1 Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or fraud.

11.2 Subject to 11.1, to the fullest extent permitted by law, we are not liable for losses arising from your use of (or inability to use) the Platform, including indirect or consequential losses.

11.3 If you are a business user, we are not liable for loss of profits, revenue, business, goodwill, anticipated savings, or business interruption.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified where reasonably practicable. Continued use after changes take effect means you accept the updated Terms.

13. Communications

We may send service-related messages (e.g., booking confirmations, account/security notices, policy updates). Marketing communications will only be sent where permitted by law, and you can opt out at any time.

14. App stores and device platforms

If you download the app from Apple’s App Store or Google Play:

• these Terms are between you and Dirtlaps, not the app store operator;
• the app store operator is not responsible for the Platform, support, or content; and
• you must comply with the applicable app store terms and rules.

15. Our role (important)

15.1 Dirtlaps provides the Booking Platform as a technology service that helps Organisers list events and helps Bookers discover and book them.

15.2 Organiser is the seller / merchant of record. When you book an event, you are buying an entry/ticket from the Organiser, and your contract for the event is with the Organiser.

15.3 Dirtlaps does not run events and is not responsible for the event itself, safety, legality, venue conditions, staffing, insurance, compliance, or the accuracy of organiser-provided details (though we may moderate content), and is not responsible for cancellations, postponements, or changes (except as set out below regarding Platform processing).

15.4 We are not obliged to resolve disputes between Bookers and Organisers, but we may assist at our discretion.

16. Listings and event information

16.1 Organisers are responsible for ensuring listings are accurate, complete, and not misleading, including date/time, location, eligibility, class structure, rules, capacity limits, what is included, and refund/cancellation terms and deadlines.

16.2 Organisers must have the rights to use all photos, logos, and text in their listing.

16.3 We may remove or suspend listings that appear to breach these Terms, third-party rights, or applicable law.

17. Fees

17.1 Dirtlaps may charge fees to Organisers and/or Bookers (e.g., platform fees, booking fees, listing/subscription fees, add-on service fees).

17.2 Any applicable fees will be disclosed before you commit to payment or publishing a listing.

17.3 Unless required by law, fees are non-refundable once the relevant service has been provided (for example, once a listing has been published, or once a booking has been processed).

18. Payments processing

18.1 Payments are processed using third-party payment service providers. By using the Booking Platform, you agree to any applicable provider terms presented during checkout/onboarding.

18.2 Dirtlaps may facilitate payment collection and refund processing as a technical service, but the Organiser remains responsible for fulfilling the booking contract, including delivering the event and handling refunds in line with their stated policy and consumer law.

19. Refunds and cancellations (Bookers)

19.1 Organisers set the refund/cancellation policy for each event (subject to applicable consumer law). The policy must be shown clearly on the event page.

19.2 Some fees (such as booking or service fees) may be non-refundable where permitted by law. Any non-refundable charges will be made clear at checkout.

19.3 Where refunds are due, they are normally returned to the original payment method (subject to payment network/provider rules).

19.4 If an event is cancelled or materially changed, Bookers’ rights are against the Organiser. Dirtlaps may assist the process but is not the event provider.

20. Refunds and account balances (Organisers – important)

20.1 Refund funding responsibility: Organisers are responsible for ensuring they have sufficient funds available through their chosen payment setup to cover refunds, chargebacks, reversals, and related costs.

20.2 If funds are not available: In some cases, a refund may be delayed or may not be possible at the time it is requested if the Organiser’s available balance is insufficient or if the payment provider cannot recover funds (for example, where funds have already been paid out or otherwise used). In such cases, the Organiser remains responsible to the Booker for paying any amounts owed by lawful means.

20.3 We recommend Organisers maintain a buffer to cover refunds (especially for sold-out events, weather risk, or events with high cancellation likelihood).

21. Chargebacks, disputes and fraud

21.1 Payment disputes/chargebacks are handled under the rules of the relevant payment networks and payment processor.

21.2 Organisers are responsible for responding to disputes and providing evidence where required.

21.3 We may suspend payouts, restrict listings, or limit accounts where we reasonably suspect fraud, unusually high disputes, or legal/compliance risk.

22. Taxes

22.1 Organisers are responsible for determining and paying any taxes arising from ticket sales/entries (including VAT or sales taxes where applicable).

22.2 Organisers are responsible for issuing any invoices/receipts required by law.

23. Liability relating to bookings/events

23.1 Nothing limits liability that cannot be limited by law.

23.2 Subject to 23.1, Dirtlaps is not liable for losses arising from the event contract between Bookers and Organisers, including event cancellation, changes, quality, safety, or organiser conduct.

23.3 Where we are found liable for a Booking Platform issue that is solely attributable to us, our total liability is limited to the amount of fees you paid to us in relation to the relevant booking (excluding amounts paid to the Organiser), unless a higher amount is required by law.

24. Termination and survival

24.1 We may suspend or terminate access for serious or repeated breaches, fraud, or legal/compliance reasons.

24.2 Closing an Organiser account does not remove responsibility for existing bookings, refunds, or disputes.

25. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Consumers may also benefit from mandatory rights in their country of residence. For business users, the courts of England and Wales have exclusive jurisdiction.