Privacy Policy

1. Introduction

This Privacy Policy (together with our Terms and Conditions and any other documents referred to in it) explains how Dirtlaps (“we”, “us”, “our”) collects, uses and protects your personal information when you use our event and ticket booking platform (the “Platform”), visit our website www.dirtlaps.com (the “Website”), and/or use any related mobile applications or services (together, the “Services”). It also explains your privacy rights and how the law protects you.

Our Services may contain links to third‑party websites, apps or services that are not owned or controlled by us. Those third parties have their own privacy policies, which we strongly recommend you review. We are not responsible for their privacy practices.

By accessing or using the Website or Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, you must stop using our Services immediately.

We may update this Privacy Policy from time to time to reflect changes in law or how we operate. The “Last updated” date above will always show the latest version. Your continued use of our Services after changes are posted will be treated as your acceptance of those changes.

You have the right to make a complaint at any time to your local supervisory authority for data protection issues. In the UK, this is the Information Commissioner’s Office (ICO) at www.ico.org.uk. However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first using the details below.

If you have any questions or comments about this Privacy Policy, please contact us at:

Email: privacy@dirtlaps.com

2. Who We Are

For the purposes of data protection law, we act as the “data controller” when we decide how and why your personal data is processed.

• Website: www.dirtlaps.com
• Company name: Dirtlaps Ltd
• Registered address: [REGISTERED COMPANY ADDRESS]
• Data Protection Contact / DPO (if appointed): [NAME OR ROLE]
• Contact email: privacy@dirtlaps.com

We process your personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable UK data protection and privacy laws, as amended from time to time.

3. The Data We Collect

3.1 What is personal data?

“Personal data” means any information that can identify you directly or indirectly (for example, by reference to a name, ID number, location, online identifier or one or more factors specific to your identity).

3.2 Types of data we may collect

We may collect, use, store and transfer different kinds of personal data about you, which we group as follows:

• Identity Data – first name, last name, username or similar identifier.
• Contact Data – addresses, email address and telephone numbers.
• Account & Profile Data – username, profile, preferences, saved events, bookings, followers/following (if applicable), feedback and survey responses.
• Transaction & Payment Data – details of purchases and Stripe references. We do not store full card details.
• Technical Data – IP address, login data, browser, device and platform information.
• Usage Data – how you use our Website, apps and Platform.
• Marketing & Communications Data – preferences for receiving marketing and channels.
• Interaction Data – content you share in public or semi‑public areas.
• Cookies & Tracking Data – see our Cookie Policy for details.
• Third‑Party & Analytics Data – e.g. from organisers, Stripe, analytics providers.

3.3 Aggregated data

We also collect, use and share Aggregated Data such as statistical or demographic data. Aggregated Data may be derived from your personal data but is not considered personal data in law if it does not directly or indirectly reveal your identity.

3.4 Legal bases for processing

We will only process your personal data where we have a lawful basis to do so: Consent, Contract, Legal Obligation, or Legitimate Interests.

4. How We Collect Your Data

We collect data via direct interactions, automated means (cookies, logs), and from third parties such as event organisers, payment and analytics providers.

5. How We Use Your Personal Data

• Provide our Services (Contract, Legitimate Interests)
• Personalise your experience (Legitimate Interests, Consent where required)
• Communicate with you (Contract, Legitimate Interests, Legal Obligation)
• Marketing and promotions (Consent, Legitimate Interests)
• Improve and protect our Services (Legitimate Interests, Legal Obligation)
• Comply with legal and regulatory obligations

If we rely on consent, you may withdraw it at any time via unsubscribe links or by contacting privacy@dirtlaps.com.

6. Cookies

We use cookies and similar technologies. See our Cookie Policy for details and controls.

7. International Transfers

Where data is transferred outside the UK/EEA, we use appropriate safeguards such as adequacy regulations or standard contractual clauses.

8. Data Security

We implement appropriate technical and organisational measures to protect your data. No method is 100% secure; keep your login details confidential.

9. Data Retention

We retain personal data only as long as necessary for the purposes outlined, generally up to seven (7) years for core account and transaction data, unless longer is required by law.

10. Disclosing Your Information

We may share data with event organisers, payment providers, service providers (processors), group companies in connection with business transfers, and where required by law. We do not sell your personal data.

11. Your Rights

Depending on your location, you have rights of access, rectification, erasure, restriction, portability, objection, and to withdraw consent. To exercise these rights, contact privacy@dirtlaps.com.

12. Third‑Party Links

Our Services may contain links to third‑party sites we do not control. Review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post changes on this page and, where appropriate, notify you via email or in‑app notices.

14. Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us at:

• Email: privacy@dirtlaps.com
• Postal address: [REGISTERED OR CONTACT ADDRESS]